Kolkata Metro Resume Services: Important Things to Know Before You Travel

Metro rail services in Kolkata resumed on Monday (14th Sept 2020) after a gap of more than five months. The regular services were suspended on March 23 due to the COVID-19 outbreak. However, the coaches were mostly empty in the first few hours.


Kolkata metro commuters have to pre-book travel slots to avail the service. Under the new reservation system, Metro passengers have to book e-passes through an app before they take a ride. This has been done to restrict the number of passengers boarding a train. The QR codes of the e-passes are being scanned at the stations. Tickets are being sold in the form of smart cards. 


Metro rail services issued a notification that senior citizen won't have to produce the digital boarding pass, they will be permitted to enter the station and approach ticket counters for smart cards on the basis of Pan card/Aadhaar Card/Driving License/Passport/Voter ID card.


How to Generate E-Pass For Station Entry:


Step 1: Visit- https://pathadisha.com/metro/

Step 2: Then you will find Book Slot with high/medium speed internet Book Slot with slow speed internet. Click on the "Book Slot".

Step 3: Then you will find a 'chatbot' below on the right side.

Step 4: Some frequent question will be asked to you, firstly they asked you to 'please enter your name'.

Step 5: After that 'Your Boarding Station', choose your station name.

Step 6: Then 'enter your destination', after that choose a time for your journey. Give a suitable time.

Step 7: If the slot is available, then they will ask you for booking confirmation. If you click on 'Book & Download' button they will show you an image with date, time & QR code.

Step 8: Please click [long-press for mobile] to save/download the ePass.


Passenger will also use Metro Railway official Mobile app to book their slot.



Note- Chatbot - A chatbot is a computer program that's designed to simulate human conversation. Users communicate with these tools using a chat interface, just like they would converse with another person.